Personal trakcer FAQ

Will AAGPS 2G work anywhere?
The AAGPS 2G is dependant upon 2 technologies ¨C GPS and cell phone. Anywhere you can receive both a GPS signal and have cell phone reception, the device will work.

Can I use my land line to receive messages from my GPS device?
No. Land lines cannot receive text messages. The GPS device responds to the request by sending a text message with the location. This feature is what makes Amber Alert GPS mobile.

Can anyone track my GPS device?
No. When you register your AAGPS 2G on our tracking website you will be able to list the 5 trusted individuals that you want to receive alerts or track the device.  You can change or edit these names as needed.

Will the AAGPS 2G work with any mobile phone carrier?
Yes. You do not have to change mobile phone carriers. Amber Alert GPS will work with your current mobile phone provider.

Do I need a special phone to view the maps on my phone?

Yes. When you request a location from your AAGPS 2G, you will receive a text message.  The text message will contain the street address along with a map link.  If you would like to view the map on your phone, it will need to be a web enabled phone.

Will Amber Alert GPS work out of the country?
The 3 subscription plans that are available through Amber Alert GPS are based on usage in the United States. If you are planning on leaving the country, then you'll need to call Amber Alert GPS and see what rates apply.

Can I use AAGPS to track my luggage?
YES, however regulations regarding GPS tracking devices vary with the individual airlines. You will need to contact the airline you are traveling with.

Can I track more than one unit at a time with the same cell phone?
Yes. You can track as many units as you'd like.

How many units can I track from my computer?
As long as you are listed as an authorized user for each device, there is no limit to the number of units you can track.

Can one phone be master of multiple units?
Yes.

What is the accuracy of GPS in AAGPS 2G?
Today's GPS receivers are extremely accurate, thanks to their parallel multi-channel design. Certain atmospheric factors and other sources of error can affect the accuracy of GPS receivers. The Amber Alert GPS 2G is accurate within 15 meters (49 feet) 90% of the time. Generally, users will see accuracy within 5 to 10 meters (16 to 33 feet) when the AAGPS 2G is placed and used outside..

Can I talk to a live person if I need help?
Yes, there is a live person Monday-Saturday 9:00 am to 7:00 pm MST.

How often would I have to replace my AAGPS unit?
You should not have to replace the unit unless it has been broken or damaged.

How do I find my lost or misplaced unit?
As long as the battery is not dead, you can simply page the unit by activating the page command.

Is the unit waterproof?
The AAGPS 2G is water resistant but not waterproof.

Are any other languages supported?
Currently no, but Amber Alert GPS is working on expanding it's operations to other countries.

Can I turn the AAGPS 2G off?
The AAGPS 2G does not have an ON/OFF button.  We purposely made the device this way so that it couldn't be turned off accidentally or by a predator.  However, the manual does include instructions for turning the unit off if needed.

Does the AAGPS 2G work outside the United States?
Yes. The AAGPS 2G does have the potential of working in 120 countries. As of right know it only works in the USA and Canada with no additional out of area charges.

Do I need internet on my cell phone?
No. When you request a location from your AAGPS 2G, you will receive a text message.  The text message will contain the street address along with a map link.  If you would like to view the map on your phone, it will need to be a web enabled phone.

What if I lose my phone or change the number?
You can easily update or change your information on our tracking website.  You can also change or edit the authorized users.